FAQ

Shipping

Most items are ready to ship on the same day.

If you have selected custom colours, it may take a little longer, Generally no longer than 14 days

Lost orders should be resolved with Australia Post or the courier company directly and we are not responsible for goods that are damaged in transit or not received.

 

Approximate Postage charges:

Up to 500g - $9.50

500g - 1kg - $12.50

1kg - 3kgs - $14.00

3kgs and over - $16.00 

 

Refunds

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

We process refunds in accordance with the Australian Consumer Protection legislation.

 Should you wish to return your order, please notify us within 7 days of purchase. If we are unable to resolve your complaint or further assist you, we will process a refund upon timely receipt of the goods purchased and our digression.


We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 You can always contact us for any return question at info@rainbowgypsy.com.au.


Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges 
Please choose your sizing correctly as we do not refund for incorrect sizing’s as the postage becomes quite costly to the purchaser. Should you wish to exchange due to incorrect choice of colour, style, or size. you the purchaser will be liable for postage.